Troubleshooting Guide
Find the symptom below and follow the listed steps. Most issues relate to the connection or to sensitivity and can be fixed in minutes.
Drum not detected by PC / console
1) Try a different USB cable and port (use a data cable, not charge-only). 2) On Switch with White E-Box, hold the “+” button while connecting. 3) Check it appears as a controller in your OS/game settings. 4) If it is still not detected, contact us on Discord.
Wrong inputs / button mapping is off
Re-map the controller in your simulator's key-config. Make sure no other controller software is intercepting inputs. For consoles, confirm the correct E-Box mode for your platform.
Ghost notes or dropped inputs
This is a sensitivity issue. Follow the Sensitivity Tuning guide: lower the knob for ghost notes and raise it for drops, in small steps.
What do the LED indicators mean?
LEDs show power and connection status. A steady light usually means connected; blinking can indicate mode/pairing. See the manual for your exact E-Box model.
Firmware-related issues
Current models are firmware-updatable. If the drum behaves unexpectedly after an update, contact us and we will provide the correct firmware and steps.
If the problem continues after these steps, do not force anything. Contact us on Discord or open a support request.